Terms & Conditions

1. Introduction and Acceptance

Welcome to ck4, Bangladesh's trusted online gaming destination. These Terms & Conditions ('Terms') constitute a legally binding agreement between you ('the Player') and ck4 ('we', 'us', 'our'). By registering an account, making a deposit, or placing any wager on the ck4 platform, you confirm that you have read, understood, and agreed to these Terms in their entirety.

ck4 reserves the right to amend, update, or modify these Terms at any time. It is your responsibility to review these Terms periodically. Continued use of the ck4 platform following any such changes constitutes your acceptance of the revised Terms. We will endeavour to notify registered players of material changes via email or on-site notification where practicable.

These Terms should be read alongside our Privacy Policy and Responsible Gaming guidelines, which together form the complete framework governing your use of ck4 services.

2. Eligibility and Account Registration

To register and maintain an account with ck4, you must satisfy all of the following eligibility criteria at all times:

• You must be at least 21 years of age. ck4 strictly enforces the 21+ age policy across all games and services.
• You must provide accurate, truthful, and complete personal information during registration, including your full legal name, date of birth, and a valid email address.
• You may only open and maintain one (1) single account. Duplicate accounts are strictly prohibited and may result in permanent suspension of all associated accounts and forfeiture of balances.
• You must not be acting on behalf of another person, or as an agent for any third party, when using ck4 services.
• You must ensure that gambling is legal in your jurisdiction before using ck4. It is your sole responsibility to comply with local laws applicable to you.

3. Deposits and Withdrawals

ck4 supports local Bangladeshi payment methods to ensure fast, secure, and convenient transactions for all players. All monetary amounts on the platform are processed in Bangladeshi Taka (BDT).

Supported Payment Methods

ck4 currently accepts deposits and processes withdrawal requests via bKash, Nagad, and Rocket. We may expand or update supported payment channels from time to time; any changes will be reflected on the payments page and communicated to registered players.

Withdrawal Conditions

Before submitting a withdrawal request, players must have satisfied all of the following conditions:

• Your account must be fully verified (KYC completed) before any withdrawal is approved.
• Any active bonus wagering requirement (rollover) must be met in full before withdrawal of bonus-derived funds.
• Withdrawal requests are subject to standard security checks and may take up to 72 hours to process depending on the payment channel selected.

4. Bonuses and Promotions

ck4 periodically offers a welcome bonus, free spin promotions, reload bonuses, and seasonal offers aligned with Bangladeshi cultural events such as Eid, Pohela Boishakh, and the BPL cricket season. All bonuses are subject to the specific terms published at the time of the offer.

General bonus conditions applicable to all promotions on ck4 include:

• Bonuses are credited to eligible accounts only and may not be transferred or exchanged for cash directly without meeting the stated wagering requirement.
• ck4 reserves the right to cancel or modify any promotion without prior notice in the event of technical errors, fraudulent activity, or misuse.
• Only one active bonus may be held at a time. Players must opt in for each promotion individually where opt-in is required.
• Bonuses are not available to players using VPN services or accessing the platform from restricted territories.

ck4 is committed to transparent and fair promotion practices. If you have a query about a specific bonus offer, please contact our support team at [email protected].

5. Player Conduct and Prohibited Activities

All players are expected to engage with the ck4 platform in good faith and in accordance with these Terms. The following conduct is strictly prohibited:

• Attempting to manipulate or exploit any game, software, or system on the ck4 platform, including collusion with other players, use of automated bots or scripts, or any form of cheating.
• Using the platform for any form of money laundering, financial fraud, identity theft, or any other activity that is unlawful under Bangladeshi law.
• Opening or operating more than one account, or allowing another individual to access or use your account on your behalf.
• Engaging in abusive, threatening, or offensive behaviour toward ck4 staff, support agents, or other platform users.

Any verified breach of these conduct rules will result in immediate account suspension, permanent closure, and forfeiture of any outstanding balances at ck4's sole discretion. ck4 may also report suspected illegal activity to the relevant authorities.

6. Intellectual Property

All content displayed on the ck4 platform — including but not limited to software, graphics, logos, text, images, audio clips, and the overall site design — is the exclusive property of ck4 or its content licensors and is protected by applicable intellectual property laws.

Players may not reproduce, distribute, modify, publicly display, or otherwise exploit any ck4 content without the prior express written permission of ck4. Any unauthorised use of ck4 content constitutes a material breach of these Terms and may give rise to civil or criminal liability.

7. Privacy and Data Protection

ck4 is committed to protecting the privacy and personal data of all registered players. We collect, process, and store personal information solely for the purposes of operating the platform, verifying account identities (KYC), processing transactions, and complying with applicable laws. Key privacy commitments include:

• All data transmitted between your device and ck4 servers is protected using SSL encryption technology.
• ck4 will never sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.
• Players have the right to request access to, correction of, or deletion of their personal data held by ck4, subject to applicable legal and operational constraints.

8. Limitation of Liability

To the fullest extent permitted by applicable law, ck4 and its directors, employees, agents, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or in connection with your use of the ck4 platform, including but not limited to loss of funds, loss of data, loss of profits, or interruption to service.

ck4 does not guarantee uninterrupted or error-free access to the platform. Temporary outages may occur due to maintenance, third-party technical failures, or events beyond our reasonable control. In such circumstances, ck4 will endeavour to restore services as quickly as practicable and will not be liable for any resulting loss.

9. Account Suspension and Termination

ck4 reserves the right to suspend, restrict, or permanently close any player account at any time, with or without prior notice, where there is reasonable cause to believe that:

• The player has violated one or more provisions of these Terms & Conditions.
• The player's account shows evidence of fraudulent, abusive, or suspicious activity.
• Continued operation of the account would expose ck4 to regulatory, legal, or reputational risk.

Players who wish to voluntarily close their account may do so by contacting our support team. Upon closure, any pending withdrawal requests will be processed in accordance with standard withdrawal procedures, subject to verification requirements.

10. Responsible Gaming Commitment

ck4 is deeply committed to promoting responsible gaming practices. We acknowledge that for some individuals gambling can become problematic, and we take our duty of care seriously. ck4 provides a suite of self-management tools accessible from your account settings, including deposit limits, session time reminders, and self-exclusion options for players who need a break.

If you or someone you know may be experiencing gambling-related harm, we strongly encourage you to review our full Responsible Gaming guidelines and to contact our support team at [email protected] for confidential assistance. ck4 strictly enforces the 21+ age policy and does not permit minors to access any of its services.

11. Governing Law and Disputes

These Terms & Conditions shall be governed by and construed in accordance with the laws of Bangladesh. Any dispute arising out of or in connection with these Terms that cannot be resolved amicably through our customer support process shall be subject to the exclusive jurisdiction of the competent courts of Bangladesh.

In the event of any discrepancy between the English version and any translated version of these Terms, the English version shall prevail.

12. Contact Us

If you have any questions, concerns, or feedback regarding these Terms & Conditions, or if you require assistance with your ck4 account, our support team is available to help.

You can reach us by email at [email protected]. Our team endeavours to respond to all enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6). Please include your registered account username and a brief description of your query when writing to us.