Privacy Policy

Introduction

Welcome to ck4, Bangladesh's trusted online gaming destination. This Privacy Policy explains in plain terms how ck4 collects, uses, stores, and protects information about you when you access our platform, create an account, place bets, or interact with our services in any way. By using ck4, you agree to the practices described in this document. If you do not agree, please discontinue use of our services.

ck4 is committed to transparency and to handling your personal data responsibly. We recognise that players in Bangladesh place significant trust in our platform, and we take that responsibility seriously. This policy applies to all users of ck4 — whether you are browsing our cricket betting markets, exploring live casino tables, spinning the slots reels, or accessing your account via bKash, Nagad, or Rocket.

Information We Collect

ck4 collects two broad categories of information: data that you provide to us directly, and data that we collect automatically when you use our services. Understanding what we collect is the first step toward exercising your data rights.

Information You Provide Directly

• Account registration details: full name, date of birth, email address, phone number, and username.
• Identity verification documents submitted during the KYC process, such as national ID or passport copies.
• Payment method details: mobile banking references via bKash, Nagad, or Rocket; bank transfer references via Dutch-Bangla Bank, City Bank, BRAC Bank, or other supported providers. We do not store full card or mobile banking credentials — only transaction reference IDs.
• Communications you send to our support team, including chat transcripts, emails, and feedback forms.

Information Collected Automatically

• Device and browser information: IP address, device type, operating system, browser version, and screen resolution. This data helps us optimise the platform for Android and iOS devices used across Dhaka, Chittagong, Sylhet, and other regions of Bangladesh.
• Usage data: pages visited, game sessions played, betting patterns, session duration, and navigation paths within the ck4 platform.
• Cookie and tracking data as described in the Cookies section below.

How We Use Your Information

ck4 uses the information we collect exclusively for legitimate operational and security purposes. We do not engage in invasive profiling for marketing gain. Specifically, your data is used to:

• Verify your identity and age (players must be 21 years or older) to comply with responsible gaming obligations.
• Process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment channels, ensuring transaction accuracy and fraud prevention.
• Deliver personalised game recommendations, promotions, and platform improvements based on your interests and activity on ck4.
• Detect and prevent fraud, money laundering, account takeovers, and other security threats that could compromise your account or the integrity of our platform.
• Comply with applicable legal requirements and respond to lawful requests from regulatory or law-enforcement authorities where required by law.

Sharing Your Information

ck4 does not sell, rent, or trade your personal information to third parties for commercial purposes. We may share your data only in the following limited and necessary circumstances:

• Trusted service providers: We engage vetted third-party vendors who assist in operating our platform — including payment processing partners, anti-fraud systems, KYC verification providers, and cloud hosting services. These partners are contractually bound to protect your data and may not use it for any purpose beyond their specified service function.
• Legal and regulatory compliance: We may disclose information when required to do so by applicable law, court order, or legitimate government authority — and only to the minimum extent necessary to satisfy such requirements.
• Business continuity: In the event of a merger, acquisition, or restructuring of ck4, your data may be transferred as part of the business transaction, subject to equivalent privacy protections being maintained.

In all cases of permitted disclosure, ck4 applies contractual safeguards and maintains records of such disclosures. We never share sensitive financial transaction data beyond the minimum required for the relevant processing function.

Cookies and Tracking Technologies

ck4 uses cookies and similar tracking technologies (such as local storage and session tokens) to provide a seamless, personalised experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, maintain your login session, and understand how you navigate the site.

We use the following types of cookies: essential cookies (required for the platform to function), functional cookies (to remember your language and display preferences), and analytical cookies (to understand aggregate usage patterns and improve our services). We do not use advertising or third-party retargeting cookies. You may adjust cookie preferences through your browser settings; however, disabling essential cookies may affect your ability to access certain features of ck4.

Data Security

ck4 implements a multi-layered approach to data security. All communications between your browser or mobile app and our servers are encrypted using SSL (Secure Socket Layer) technology, ensuring that data in transit cannot be intercepted. Our server infrastructure applies access controls, activity logging, and regular security audits to guard against unauthorised access or data breaches.

While ck4 takes every reasonable precaution to protect your data, no digital system can guarantee absolute security. In the event of a security incident affecting your personal data, we will notify affected users in a timely manner and take immediate steps to contain and remediate the issue. We encourage all users to choose strong, unique passwords and to never share account credentials with anyone.

Data Retention

ck4 retains your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil legal, tax, and audit obligations. Account information is typically retained for a minimum of five years following account closure, in line with standard financial record-keeping requirements. Anonymised and aggregated data (which cannot be linked back to any individual) may be retained indefinitely for analytical and product development purposes. If you request deletion of your account and personal data, we will action your request within 30 days, subject to any legal obligations that require us to retain certain records.

Your Privacy Rights

As a user of ck4, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team using the details provided at the bottom of this page.

• Right of access: You may request a copy of all personal data ck4 holds about you.
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request its correction.
• Right to erasure: Subject to our legal record-keeping obligations, you may request the deletion of your personal data from our systems.
• Right to restriction: You may ask us to restrict the processing of your data in certain circumstances, such as while a correction request is being reviewed.
• Right to object: You may object to our use of your data for profiling or marketing communications at any time.

We aim to respond to all data rights requests within 30 calendar days. Complex requests may require up to 60 days, in which case we will acknowledge your request and provide an estimated timeline within the initial 30-day period.

Age Restriction — 21+ Only

ck4 is strictly an adult-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe that a minor has registered on our platform or provided personal information, please contact us immediately at [email protected] so that we can investigate and promptly remove the account and associated data. Users who are found to have misrepresented their age during registration will have their accounts suspended and any winnings forfeited in accordance with our Terms and Conditions.

Third-Party Links

The ck4 platform may occasionally reference third-party services, such as game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming) and payment partners (bKash, Nagad, Rocket, Visa, Mastercard). While we carefully vet the partners we work with, ck4 is not responsible for the privacy practices of external platforms, apps, or services. We recommend reading the privacy policies of any third-party services you interact with independently.

Updates to This Policy

ck4 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the 'Last updated' date at the top of this page and, where appropriate, notify registered users via their registered email address or through a prominent notice on the ck4 platform. Your continued use of ck4 after a policy update constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ck4 handles your personal data, our support team is available to assist you. We are committed to resolving all privacy-related enquiries promptly and professionally.

Email us at: [email protected]